Orders typically take 4-6 weeks to fulfill. If your require faster production, please inquire, it is certainly possible that we can meet your needs. Shipping time averages (7) seven working days, but can take as long as (15+) fifteen plus working days under unusual circumstances. We include the tracking number of the shipment, when provided by the shipping company, so that you can track your purchase. If delivery contact is not made approximately (10) ten working days from shipping notification, you may want to check on the transit location of your order.
Refund, Returns and Cancellation Policies:
After your order has been placed, you have 24 hours to cancel the order before any fees are incurred. Any fee or charges incurred to Frontier Log Furniture for cancellation or changes after the designated time period will be applied to you directly.
Our customers' satisfaction is the foundation of our success. If you are not satisfied with your purchase upon receipt, you must call 406-857-3525 within 7 days after receiving item(s) for return instructions. Items must be in original condition for a refund minus a restocking fee. The restocking fee for a standard stocking item is 15% of the purchase price. The restocking fee for custom ordered products is 50% of the purchase price. Custom ordered products are those which are built from available options or size specified outside of the standard item.
When returning an item, you will be responsible for the products safe return to the designated return address. We advise you to repackage and insure the merchandise accordingly. Return shipping charges are not refundable.
All products are subject to availability. Actual colors may not match your monitor. Prices and or specifications are subject to change without notice. Due to the nature of the internet, this advertising media may contain errors, and may not contain up-to-date information, specifications, products, or prices. Please call customer service for information. Pine Furniture - Lodgepole Pine cracks or "checks" as we call them, are the result of the cellular structure of the log contracting as it dries and are not considered defects. This is a natural and enhancing characteristic of dead standing Lodgepole pine. This is one of the features that draw people to the natural, rustic look of log furniture. The structural integrity and strength of our log furniture is not compromised in any way by the checks, for this reason, we can completely stand behind the excellence of our log furniture.